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Our Vacancies

Custody Concierge (Volunteer)

230000IR Requisition #

Job Title: Custody Concierge (Volunteer)
Job Type: Volunteer
Location: Perry Barr Custody Suite
Interview dates TBD

For more information please feel free to attend one of our Custody Concierge Volunteer Discovery Session at Perry Barr Custody Suite.

Full details can be found via the link below.

About Us:

West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:

  • A service that works for local people
  • Engaged communities
  • Employer of choice
  • We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer. 

These are the values which guide all of our actions and decision making:

  • Service – we put people first
  • Integrity – we always do the right thing
  • Compassion – we see the person needing help
  • Professionalism – we lead by good example
  • Equality, Diversity and Human Rights – we treat everyone fairly

The Criminal Justice Unit within West Midlands Police are responsible for delivering safe and efficient custody services across the West Midlands policing area. We are seeking the support of volunteers at one of our largest custody facilities in Perry Barr.

Perry Barr custody suite is not an operational police station, and does not have any dedicated provision in place for the reception of visitors. During peak times we can receive a high number of visitors for investigators, including voluntary attendees and witnesses. We also receive a high number of visitors for people in our care including, Solicitors, Appropriate Adults, Interpreters.

Why we need your help:

We have a new and exciting opportunity for volunteers to act as a concierge supporting us to improve the experience of our visitors, and reduce delays for suspect in custody.

This is a fantastic opportunity to get an insight into our organisation and how custody operates. Your contribution will be invaluable in improving the experience of all visitors to our sites, whilst offering you the opportunity to see how custody works, and develop skills/experiences which would be invaluable to any prospective employers.

What we can offer you:

While volunteering is unpaid, there are a number of benefits our volunteers gain from their time with us:

  • Be a part of our Policing family
  • Opportunities to develop and share your skills and expertise
  • Gaining valuable work experience and new skills
  • Enjoyment in doing something you like while meeting new, like-minded people
  • Contributing to the local community by helping in the work West of Midlands Police (WMP)
  • On-going training related to these roles

Additional opportunities to become involved with other organizations that partner with to partner with WMP.

Essential information:

  • Applicants are considered on their merits and regarded equally
  • We will induct and train you to carry out the role
  • For relevant roles, we will apply for an Enhanced Disclosure Barring Service check – having a   criminal record isn’t a barrier to volunteering, this is simply to protect children/vulnerable people we work with
  • Where appropriate, volunteers should use public transport. We will cover travel expenses to a maximum daily limit of a 1 day network Zones 1-5 Unlimited regional bus*, tram and train travel within the specified West Midlands rail zones (
  • Mileage will be in reimbursed at 45p per mile using the Michelin guide
  • Volunteers are eligible to claim £5.00 towards their lunch if they volunteer over 4 hours on given day.
  • This role description is intended as an indicator of general areas of activity and will be amended with any changing needs of West Midlands Police It is expected that the volunteer will be flexible, using this document as a framework

Next steps:

To be considered for this volunteer opportunity please visit: Custody Concierge (Volunteer) - Careers at WMP Careers (

You will be required to complete a short application to enable us to understand your skills, talents and achievements. Please note we cannot accept incomplete applications
The role will not commence until the volunteer have been security & DBS cleared; a thorough vetting process is in place for all volunteer roles. You will also be required to submit references covering the last 5 years before commencing your volunteer role.

To register your interest please complete the online application, if you are successful you will be invited to attend an informal interview.


Successful applicants will be required to pass NPPV2 Full Vetting prior to commencing their role.


Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*. 

*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.

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