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Our Vision and Value

Our Vision and Values

Our vision drives us and our shared values guide us.



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Our Vacancies

Resourcing and Forecasting Officer

230000JV Requisition #
Thanks for your interest in the Resourcing and Forecasting Officer position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

Essential Skills and Experience
•    Highly developed problem-solving skills.
•    Organisational skills and ability to prioritise and multi-task.
•    Delivery operational reports on performance and identify trends.
•    To remain professional at all times in relation to behaviour and communication with staff.
•    Ability to work independently.
•    Performance focused.

•    Have an understanding of Police Regulations, Police Officers and Terms and Conditions of Employment for Police Staff in relation to working time directive, shift and duty changes
•    Good working knowledge of IT systems: MyTime, Verint, Nortel / Avaya telephony (or similar workforce management systems), Business Insight system (Qlik)
•    Experience of working within a performance driven contact centre environment

About Us
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.
The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.
This vision is built on three strategic priorities:
•    A service that works for local people
•    Engaged communities
•    Employer of choice
We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer. 
These are the values which guide all of our actions and decision making: 
•    Service – we put people first 
•    Integrity – we always do the right thing 
•    Compassion – we see the person needing help
•    Professionalism – we lead by good example 
•    Equality, Diversity and Human Rights – we treat everyone fairly


Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.


Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*. 

*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.

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Contact the Recruitment Team

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Phone: 0121 626 5100