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Our Vacancies

220000CE Requisition #

Grade: PCSO Level 2

Salary: £24,546 - £26,016 per annum



Are you looking for a new career where you can make a real difference to the communities of the West Midlands?

Do you have excellent communication skills and enjoy working in partnership with others?

Can you see yourself as a Police Community Support Officer with West Midlands Police?


About the role:


Police Community Support Officers (PCSOs) are the crucial link between the local neighbourhoods and the police. We are recruiting PCSOs throughout the eight Neighbourhood Policing Units of the West Midlands.  

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.

PCSOs provide an increased visible police presence within their local communities by conducting patrols to help prevent crime, keep people safe from harm and increase community trust and confidence in West Midlands Police. Within the role you’ll become an integral member of the community you work within.

Trained to calm heated situations, PCSOs defuse hostility and provide that all important reassurance to help make our communities safer.


These are full time posts and hours are based on a 36.5 hour week spanning Monday to Sunday which requires applicants to work a shift pattern including some evening and weekend work. Shift patterns vary with cover between 08:00hrs - 00:00hrs.



Key Responsibilities:

As a PCSO you will:  

  • Engage with communities, empowering and encouraging them to become more involved with the policing of their area. As part of this you will represent West Midlands Police at local events, conduct meetings within the community and deliver presentations at schools

  • Identify and understand key issues and crimes and work with the public to remove and prevent these

  • Understand the diversity and demographics of your community and find ways to engage with harder to reach community members

  • Build and maintain community relationships to create trust between the public and the police

  • Be able to talk to community members about the issues affecting them

  • Maximise opportunities to gather intelligence about harm and criminality through enhanced relationships with the community, partners and colleagues

  • Work with partners to deliver agreed objectives

  • Deliver an excellent service to the community in which you are based

About you

The ideal candidate for the role of PCSO will be a confident decision maker with excellent communication skills. You will have experience of working under your own initiative and with external partners and communities. You’ll be able to demonstrate your ability to remain calm under pressure and collaborate with communities and partners to deliver services and positive outcomes.

You’ll be committed to delivering excellent customer service and always looking for opportunities where improvements can be implemented. You will have demonstrable experience of working with Microsoft packages coupled with a proactive approach to problem solving. You will also be able to write in a clear, concise and accurate manner.


We anticipate that if successful in your application, your start date will be towards the end of 2022.


WMP is a large and diverse organisation where you can develop your skills, knowledge and career in an encouraging and flexible environment. We're able to offer you a comprehensive range of rewards and benefits including:


  • 24 days annual leave (plus bank holidays); increasing to 31 days after five years’ service

  • Access to a Corporate Health Cash Plan and wellbeing website

  • The opportunity to save on travel costs through a Corporate Travel Scheme

  • The option to join a generous Local Government pension scheme


Please note that this role carries a tenure agreement – PCSOs are unable to apply for a different role within West Midlands Police for two years following their start date. 

You will be posted to where the vacancies are at the time of starting with West Midlands Police. Successful candidates will not be posted to their home Neighbourhood Policing Unit.



Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test. 


You must to be ready to undertake a fitness test (Bleep Test) to level 5.4 as part of the application process. 



West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 


It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.


"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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