Operations Assistant - CMPG

200000KM Requisition #

Grade: Band C Lower

Salary: £21,135 to £26,016

Closing Date: 30th November 2020

About the role:

We are looking for a highly motivated individual to take up the post of Operations Assistant

You will be part of a small team working alongside Highways Agency employees.  We are looking for candidates who are resilient under pressure, pro – active and who have excellent communication skills. The post holder will manage ANPR and deploy resources effectively to meet operational demands.

Ideally, applicants should be skilled in or successfully complete on appointment the below training to enable them to carry out the following essential functions:

  • View and interrogate the Police National Computer (PNC)
  • Use the Command and Control System (ControlWorks)
  • Use Automatic Number Plate Recognition technology (ANPR)
  • Use of Radio Communications
  • Good IT skills

Key Responsibilities

  • Create, update, disseminate and close appropriately, incident logs using the command and control system ensuring the inclusion of relevant information and intelligence, dispatching and monitoring of all resources and identifying and managing any identified risk.
  • Receive police related telephone calls and messages from both partner agencies and police employees and identify the most appropriate action in an effective professional manner using verbal communication skills.
  • To be able to receive 999/emergency calls from neighbouring forces and other emergency services.
  • To be able to liaise direct with neighbouring forces for cross border incidents via the Airwave system  via local talk groups and force Hailing channels, inclusive of being able to ‘patch’ radio channels to take over a pursuit onto CMPG area.
  • To be able to contact NPAS for deployment of the nearest Helicopter for any CMPG led incidents.
  • To be able to transcribe and accurately record information written and electronically and in a timely manner.
  • Able to prioritise and multi-task under pressure and demonstrate strong decision making skills and the ability to work under pressure and stay calm whilst dealing with multiple incidents.
  • To operate, update and maintain computer systems eg Control Works, PNC, BOF etc and undertake the analysis/searching of computer and manual files in response to authorised enquires.
  • Operate a service desk function on a separate TG, to be able to complete PNC checks, arrange cell space, vehicle recoveries etc.
  • Operate ANPR technology on a local and national level including interrogation of the system and efficiently deploy operational resources to intercept and deal with potential offenders.  Take the regional lead on ANPR and inform neighbouring forces of any high priority ANPR activations.
  • Proactive engagement with the public, external partners, internal departments and other emergency services as required.
  • Make clear timely decisions ensuring all calls for service are assessed, graded and dealt with in line with the National Decision Model (NDM), THRIVE+ and force policy to a level which enables the safe and effective allocation of appropriate resources.
  • Managing any Motorway Pursuits from the initial phase through to the tactical phase.
  • Provide assistance to the RTI role by providing intelligence to the patrols using the relevant systems. Including PNC/VODS, the DVLA portal as well as the Citrix portal for access to the neighbouring forces incidents and ANPR.
  • Offer appropriate support and guidance to Highways England operators in their traffic manager role.
  • Use all available technology within the Regional Operations Centre environment. This will include the operation, understanding and interrogation of all IT systems relevant to the role, including CCTV.
  • Maintain an up to date understanding and access of all operating systems, protocols, policies and procedures relevant to the role.
  • Deal with and ensure that the appropriate manager is informed and updated regarding any issues pertaining to threat, harm, risk and vulnerability which are likely to impact on or affect service delivery and performance.
  • Assist and support the Duty Inspector with the co-ordination of major incidents.
  • Gather and record intelligence with the purpose of preventing, reducing and detecting crime.
  • Take personal responsibility for daily self-briefing on all appropriate intelligence systems including CORVUS and partake in scheduled briefings.
  • To be able to work as part of team with the ability to work independently.
  • Carry out such other duties which are consistent with the nature, responsibilities and grading of the post.

Additional Duties

  • Computer literate and accurate keyboard skills, minimum of 25 wpm.
  • Accurate verbal and written language skills.
  • To maintain communication links with operational patrols at all times, ensuring radio discipline is enforced.
  • To make telephone arrangements for the services of specialist police units or outside bodies and make enquires with other police departments regarding information they hold in police related matters.
  • Operate CCTV in order to identify, monitor and progress situations requiring police attention, such as crimes, suspected persons, suspicious vehicles and road collisions and ensure the safety of vulnerable persons. Also the retrospective viewing, analysing and downloading of incidents from the Highways England CCTV system and produce exhibits and statements for use in court.
  • To assist in the collection of information for management and update any relevant spread sheet, for operations, vulnerable persons and pedestrians.
Full time hours of work are 12 hour tours of duty to cover a 24/7 rotating shift pattern, which attracts a 35% shift allowance.  The pattern comprises of 2 day shifts between 7am and 7pm followed by 2 night shifts between 7pm and 7am. This is followed by 4 rest days. Part-time tours of duty will be 12 hrs on a rotating pattern of two 7am to 7pm shifts with their full-time colleagues and two 7pm to 7am night shifts on the following set of shifts.

Ideally, applicants should be skilled in or successfully complete the below training on appointment to enable them to carry out the following essential functions:

  • View and interrogate the Police National Computer (PNC)
  • Use the Command and Control System (ControlWorks)
  • Use Automatic Number Plate Recognition technology (ANPR)
  • Use of Radio Communications
  • Good IT skills

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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