Infrastructure Services Team Manager
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Staff management responsibilities:
- Directly responsible for the line management and performance management activities of ~8 members of staff in the Application Services team;
- Responsible for the day to day leadership and management of all Application Services staff;
- Manage professional development of team members through regular performance reviews;
- Manage inadequate performance or misconduct of members of the team through the correct procedures;
- Identify the training required for members of the team;
- Ensure appropriate training is available subject to financial and operational considerations;
- Schedule work to allow training to take place;
- Continuously monitor the work of the team to ensure they provide an efficient, value for money service.
Budgetary responsibilities:
Day to day responsibility for the application services budget;
Raise issues with the relevant budget (e.g. as part of a project) to the appropriate level.
Experience:
Must demonstrate proven experience and ability to:
- Lead and manage a technical support team;
- Delegate work to others;
- Develop the knowledge and skills of both team members and individuals;
- Respond to complaints;
- Demonstrable experience in managing application technology;
- Direct line management experience across a range of disciplines and levels –
- including recruitment, development, appraisals, and objectives;
- Demonstrable experience of directly communicating with senior managers from a
- customer service perspective using written and oral methods;
- Experience of dealing with grievances;
- Participate in, and chair, meetings;
- Promote equality, diversity and Human Rights in working practices;
- Maintain standards for security of information.
Knowledge:
An extensive knowledge of application technology - how it is managed and how it
integrates into the wider police infrastructure;
- Understanding of ITIL and change management processes;
- Knowledge of Health and Safety issues relevant to the post;
- Knowledge of internal financial processes;
- An extensive knowledge of leadership and management methods and techniques;
- Knowledge of disciplinary processes and procedures.
Skills
- Demonstrable leadership ability in a complex and constantly evolving IT & Digital
- environment;
- Excellent interpersonal skills with the ability to confidently interact and empathise
- with all levels of staff;
- Excellent presentation skills;
- Flexibility to use a variety of supporting technologies and to be innovative;
- The ability to work under pressure and be capable of balancing competing
- demands and priorities;
- Proven track record in understanding the need of customers/users;
- Good communication skills in order to work effectively throughout the organisation
- and with external contractors and suppliers;
- An understanding of the ITIL processes as they apply to the team and to the department as a whole;
- Excellent organisational skills.
Attitude
- Positive and optimistic outlook;
- Open and honest;
- Problem solver;
- Able to delegate where appropriate and target that delegation to develop other
- team members;
- Willing to lead by example;
- A strong team player with a ‘can do’ attitude;
- Self-motivated with the ability to multi task and work well under pressure.
Training & Education
- An IT and/or management related qualification with a minimum requirement that it
- be Degree level, or demonstrable specialist skills in management;
- ITIL Foundation certificate or demonstrable skills that the ITIL principles are
- understood in the context of the role.
West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.
