Great news, we need your skills, come and join us!

Find a new career with West Midlands Police and start making a real difference!

Working in partnership, making communities safer.

Be part of a team that is making a difference in our community.

Our Vision and Value

Our Vision and Values

Our vision drives us and our shared values guide us.



Learn more about your career at West Midlands Police and unlock your potential.



Get to know the roles we have at West Midlands Police and apply today.

Play video

I joined because this work matters…

Help and Support

Sign up for job alerts today

Be the first to hear about our latest poistion at West Midlands Police. It only take just a minute to sign up for job alerts.

Sign Up

Help and hints to start your application

Please ensure that you have pop up blockers switched off or you allow pop ups for this site to allow the application form to open when applying for a position with WMP.

If applying on a mobile device please check in your settings to allow pop-ups.

Our Vacancies

Force Contact Centre Operator

220000MU Requisition #
Thanks for your interest in the Force Contact Centre Operator position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

So, if you are ….

a calm, strong decision maker who can demonstrate leadership in critical situations, computer literate, with accurate keyboard skills (minimum 25 wpm), have accurate verbal and written language skills, are able to prioritise and multi-task under pressure and achieve deadlines ………………………this could be the role for you!

What’s in it for you?

You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34% can be paid.

You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Your recruitment Journey into WMP as a Force Contact Operative

  1. Submit application ensuring all required information is complete
  2. You will be sent a link to complete values based assessment via SHL. You will have 48 hours to complete this
  3. If successful you will then be asked to complete a Listening & Priorities online test which as you can imagine is essential in this highly pressured role
  4. Following this assessment, should you be successful you will then be invited to an interview with a member of our Force Contact team for a competency based interview but it also allows you an opportunity to ask any questions or queries you may have
  5. Once successful you will be sent a variety of onboarding forms to be completed which include a medical and vetting form
  6. You will be updated throughout the process on a predicted start date and progress on your onboarding checks

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Contact the Recruitment Team

Email: Click Here

Phone: 0121 626 5100