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Our Vacancies

Force Contact Centre Officer - Part Time

230000GG Requisition #
Thanks for your interest in the Force Contact Centre Officer - Part Time position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

What’s in it for you?
We are re-locating to C3 (Aston, Birmingham B6 5DL). Here we have parking available, refs rooms, gym, quiet and prayer rooms. We will also provide you with a full uniform and training package:

•    4 weeks classroom based training – Monday to Friday 08:00 – 16:00 
•    After the initial 4 weeks, training will move to part-time and will be delivered by mentors in line with your chosen shift pattern (evenings and weekends).
•    Mentoring would be 8-12 weeks dependent upon the individual

You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34.9% can be paid. 

We do ask that the minimum hours per week would be 16 in order to sustain your training. We currently offer 3 different part time shift options for you which are: 
1)    5pm-10pm (Monday- Friday) Flexible which days but would need to be a minimum of 16 hours per week
2)    Friday & Saturday 10pm- 7am x 2 (Full Night shifts)
3)    Thursday until Sunday- 5pm-10pm.

You would be eligible for allowances (weekend, shift and unsocial if applicable).

You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.

Once your application is complete, you will be invited to complete our in-person Assessment Centre (these take place on Wednesday evenings 6pm-8pm, B4 6NQ). 

For more information please contact the recruitment team

About Us
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:
•    A service that works for local people
•    Engaged communities
•    Employer of choice

We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.

These are the values which guide all of our actions and decision making: 
•    Service – we put people first 
•    Integrity – we always do the right thing 
•    Compassion – we see the person needing help
•    Professionalism – we lead by good example 
•    Equality, Diversity and Human Rights – we treat everyone fairly

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*. 

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance prior to starting their role. This includes a full background & financial disclosure.

*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.

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Contact the Recruitment Team

Email: Click Here

Phone: 0121 626 5100