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Our Vision and Value

Our Vision and Values

Our vision drives us and our shared values guide us.



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Our Vacancies

Force Contact Centre Officer

220000MU Requisition #
Thanks for your interest in the Force Contact Centre Officer position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

What’s in it for you?
We are re-locating to C3 (Aston, Birmingham B6 5DL). Here we have parking available, refs rooms, gym, quiet and prayer rooms. We will also provide you with a full uniform and training package.

You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34.9% can be paid. Our two shift patterns are as below:

1) 24/7 shift pattern - 6 on 4 off, early/late/night shifts
2)  6 on 3 off shift pattern, made of early and late shifts

Once your application is complete you will be invited to attend our in-person Assessment Centre (these take place on Wednesday evenings 5pm-8pm, B4 6NQ). 

For more information please contact the recruitment team

Our Benefits

    • 29 days Annual Leave that grows with your career + opportunity to buy more
    • Eligibility to Blue Light Card - access to discounts on 15,000+ retailers
    • Extensive training and development throughout your career
    • Access to Police Mutual - Financial services, counselling, loans, healthcare, mortgage advice and insurance support and many more
    • Corporate Travel, Car Park and Cycle to Work Schemes offering savings of up to 42%
    • Family Friendly Employer - Enhanced Maternity/Paternity/Adoption Leave and Childcare Vouchers - save up to £900 a year
    • Access to Employee Assistance Programme (VIVUP) - Helps individuals deal with personal problems that might impact their work life, health or well-being. EAP generally includes 24/7 access to assessment, counselling and referral services for employees and their immediate family.
    • Local Government Pension Scheme - take control and pay more/less with flexibility to ease into retirement to suit your needs
 Discounts on gym memberships, travel and leisure, homeware and tech

About Us
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:
•    A service that works for local people
•    Engaged communities
•    Employer of choice

We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.

These are the values which guide all of our actions and decision making: 
•    Service – we put people first 
•    Integrity – we always do the right thing 
•    Compassion – we see the person needing help
•    Professionalism – we lead by good example 
•    Equality, Diversity and Human Rights – we treat everyone fairly

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*.

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance prior to starting their role. This includes a full background & financial disclosure.

*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.

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Contact the Recruitment Team

Email: Click Here

Phone: 0121 626 5100