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Our Vacancies

Force Contact Centre Apprenticeship

230000LQ Requisition #
Thanks for your interest in the Force Contact Centre Apprenticeship position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

Essential Criteria

  • Be 18 years old or over
  • Have a minimum of GCSE grade 4 or above in English & Maths.
  • Be computer literate
  • Be helpful and compassionate 
  • Be prepared, with support, to work in an team environment which can at times be unpleasant and aggressive 

What’s in it for you?

We are based at C3, our new purpose built control room in Aston Birmingham, B6 5DL. This is a modern facility that provides a range of benefits including free parking for all staff, access to an onsite gym, staff café and travel, wellbeing and other benefits through vivup. You will also be provided with a full uniform for the role and will be supported in undertaking a training programme and will be joining a major employer across the midlands region

You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34.9% can be paid.

You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card & be able to access sport and social club facilities.

Once your application is complete, you will be invited to complete our in-person Assessment Centre which will test your listening & communication skills. Here, you will have an opportunity to hear more about the role and apprenticeship and ask any questions that you may have.

For more information please contact the recruitment team

About Us
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:
•    A service that works for local people
•    Engaged communities
•    Employer of choice

We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer. 

These are the values which guide all of our actions and decision making: 
•    Service – we put people first 
•    Integrity – we always do the right thing 
•    Compassion – we see the person needing help
•    Professionalism – we lead by good example 
•    Equality, Diversity and Human Rights – we treat everyone fairly


Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.


Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Start date:

Please note we are currently looking to start applicants if successful on Monday 4th March 2023 (pending successful clearance of all your checks).

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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Contact the Recruitment Team

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Phone: 0121 626 5100