Engagement & Consultation Officer

2000004G Requisition #

Grade: Band C Lower

Salary: £20,619 to £25,380

Closing Date: 27th February 2020 

About the role: 

An exciting opportunity has arisen for a police staff member to work within the Walsall Partnership Team, supporting the engagement and consultation work stream. We are looking for a well-motivated and flexible individual to join the team. 


You will provide support, advice, guidance and resources to teams and partners, targeting relevant and meaningful engagement with all communities, and grow our effective use of volunteers. Through the identification of gaps, your expertise in communication and active citizens will understand issues and barriers presented to problem solve and overcome challenges in partnership.

The successful candidate will be expected to work in collaboration with the Neighbourhood Policing Unit (NPU), departments and statutory and third sector partner agencies across Walsall. The post holder will work to connect and build with West Midlands Police (WMP) partners, volunteers and the public through appropriate and effective groups, key individuals, technology and active citizens. This will be achieved by applying an evidenced-based approach to effective communication, identifying and developing new opportunities and relationships to bring our communities together.

Key Responsibilities


·         Coordination of consultative groups including Independent Advisory Group (IAG), Neighbourhood Watch (NHW), faith groups, and the growing of our volunteer workforce

  • Management of Key Individual Networks (KIN), ensuring it is representative of neighbourhood typography
  • Develop KIN through targeting underrepresented groups and locations
  • Utilise consultative groups to disseminate messages within appropriate communities, ensuring messages are relevant and targeted
  • To act as a single point of contact (SPOC) for watch groups, supporting NPU staff in increasing groups and maintaining relationships
  • To effectively map and understand Neighbourhood typography and support NPU staff in increasing engagement based on NH typography
  • To identify and promote new opportunities for engagement
  • To facilitate the effective dissemination of corporate information as required
  • To act as SPOC for Corporate Communications in engaging with Local Policing
  • Support NPU internal messaging as appropriate
  • To act as SPOC for appropriate Counter Terrorism Unit (CTU) Prevent activity such as Project Griffin
  • To use a targeted approach to promoting and encouraging active citizens at all levels
  • Identify funding opportunities and support NPU staff to utilise as appropriate
  • Ownership and coordination of NPU engagement resources
  • Share information with partners, as appropriate
  • To focus delivery on Police and Crime Plan and Force and Walsall Strategic Assessments
  • Apply and evidenced based approach to problem solving
  • Share information with partners, as appropriate
  • To comply and drive Force values, vision and ambition
  • To comply with WMP Code of Ethics

The hours of work are 36.5 hours per week. Core office hours are between 0800 – 1700 hours.

The post will be located in Walsall..

For more information please contact Inspector Jamie Hobday Partnerships Manager on 07970 986 794



Knowledge & Experience

  • Be able to use all Microsoft office packages effectively
  • Be able to actively participate in meetings
  • Proficient in the use of CORVUS
  • Successfully completed web editor course
  • Proficient use in WMP external communication tools

  • An ability to work effectively as a member of a team and individually
  • An ability to work under minimal supervision
  • An ability to influence and guide others
  • An understanding of the National Decision Making Model

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future.


West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

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