ESSENTIAL CRITERIA:-

• Experience of working in a transactional & customer service environment and effectively dealing with customers
• Good knowledge of what excellent service delivery looks and feels like
• Good knowledge of Force policies 
• Experience of developing and maintaining standard operating procedures, processes and audit controls
• Experience of developing strong working relationships with a wide range of stakeholders.
• Clear communicator with good communications skills both verbal and written.  Acts in a collaborative way that engages with people at all levels
• Customer and outcome focussed. Uses initiative, is innovative and delivers change.
• Possess a high degree of accuracy and attention to detail
• Highly motivated & resourceful with excellent problem solving skills
• Able to learn new processes and systems quickly and effectively
• Able to work effectively as part of a team and deliver results in a highly pressured environment.  Able to prioritise and manage own workload and that of others.  
• IT literate, including the effective use of MS Office and core systems within Shared Services.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Location: This role is based at Lloyd House. There may be a requirement at times to travel to other locations within the Force area.

Hours: 36.5 within core working hours. Working outside of standard office hours may be required.  There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities.  

Interviews: Interviews are expected to begin within a 2 week period of the closing date. 

Contact: For further information, please contact Crandale Allen or Rohini Begum.

About Us

West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:

•    A service that works for local people
•    Engaged communities
•    Employer of choice

We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer. 

These are the values which guide all of our actions and decision making: 

•    Service – we put people first 
•    Integrity – we always do the right thing 
•    Compassion – we see the person needing help
•    Professionalism – we lead by good example 
•    Equality, Diversity and Human Rights – we treat everyone fairly

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview*. 

*There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.