Counter Terrorism Unit - Business Resource Manager

190000EB Requisition #
Grade: Band E Lower
Salary: £40,719 - £44,787
Closing Date: Wednesday 28th August, midnight

Are you an experienced manager, who is creative and dynamic with either a HR, Facilities, Finance or Shared Services background looking for a new challenge? 


If so we have an exciting opportunity in delivering day-to-day business with an emphasis on customer service excellence and performance for the West Midlands Counter Terrorism Unit (WMCTU) Business Services Unit.


The WMCTU Business Services Unit is a dynamic and diverse team covering all aspects of Employee Resource management, Financial management and Facilities/Estate management. This role will suit an energetic manager with high levels of flexibility with the ability to support the Head of Business Services and front line teams in an ever changing landscape within the local, regional and national Counter Terrorism Policing network.


The preferred candidate will be subject to SC vetting.


The selection process will be:

- A papersift which will mark against the essential criteria.

- A competency based interview.

- A formal assessment either in the form of a presentation or briefing.


For further information on this role, please contact


This role is located near to the NEC.


“You must be a British citizen to work for the West Midlands Counter Terrorism Unit. If you hold dual nationality, one component of which is British, you may also be considered. However, if successful, you may be asked to relinquish your non‐British nationality (and any entitlement you may have to a foreign nationality) as a condition of your confirmation of appointment with WMCTU. One of your parents should also be British or have substantial ties to the UK. In the latter instance; substantial ties means that your parent is a citizen of a British Overseas Territory, a Commonwealth citizen, US citizen, EEA citizen, British national or citizen overseas, and they would need to have demonstrable connections with the UK by way of family history or have been resident here for a substantial period of time.


If you're already married to, or cohabiting with, a person who isn't a British citizen, you may still be eligible for employment at the discretion of the Department. You should note however, that marriage to, or cohabitation with, a person who isn't a British citizen after appointment may, in some circumstances, result in the withdrawal of security clearance and subsequent transfer to another Department, or (if this is not possible or the officer does not wish to transfer) dismissal. Each case will be considered on its merits, taking into account the ties between the person involved and the United Kingdom.”


Diversity and Inclusion Vision: “Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”


Please do not attach a CV/covering letter as these will not be used in during the application process.

Role Responsibilities:

  • Manage a number of Team Managers as direct reports to provide and deliver a comprehensive Employee Resourcing, Facilities and Financial Service to WMCTU in a customer focused approach.
  • To support the Business Change Manager with resources and data to support business improvements.
  • Provide an overview of financial control utilising advanced budgetary control mechanisms, developing and implementing recommendations of Business Improvement and Value for Money reviews and to champion their adoption.
  • Ensure procurement is in adherence to Home Office Grant Terms and Conditions, WMP standing orders and financial regulations and WMP contract procedures.
  • To ensure budget monitoring databases aid budget reporting to service deliverables as set out by NCTPHQ and provide reassurance to WMCTU Command Team.
  • To implement locally WMP POD (HR) policies and Shared Services processes, taking best practise and sharing across WMCTU teams. 
  • Ensure Business resources are deployed to deal with the day to day business as usual and are allocated to CT exercises and operations, as appropriate.
  • Ensure accurate records of Establishments and headcount strengths are maintained to allow budget reconciliation to appropriate funding stream.
  • Ensure that the Facilities function is able to support planned and reactive operational requirements as they occur, i.e. Ensuring Custody Block is ready at all times for operational activity.
  • To be point of contact for urgent reactive operational business support during periods of heightened operational activity.
  • To support and enable the Head of Business Services to oversee the implementation of business change programmes both locally and nationally led i.e. NSCR, WMP2020.  This will include working alongside the WMCTU Change Agents and Business Improvement Team.
  • To embed a customer centric culture, where excellent customer service is at the heart of everything we do.  Ensuring our customers have a clear understanding of our service offering, they understand our processes and are kept informed.
  • Embed a performance management framework that supports WMP Conversations and develops staff with the required skills and knowledge.
  • The performance framework will also need to underpin and identify service demand, changes in service requirements and service level agreements.  The post holder will be responsible for recommending and implementing improvements.
  • Ensure the Force Values, People Deal, Code of Ethics, Leadership Promise, Diversity and Inclusion Strategy, WMCTU Ambition Plan and Contest Strategy are embedded into the day-to-day processes.
  • Co-ordinate response to Internal Audit recommendations and other Audit bodies as prescribed by legislation.  
  • Deputise for Head of Business Services and be an active member of the wider WMCTU Senior Leadership Team.
  • Any other duties commensurate with the role or band/grade.
Essential Skills and Competencies:

  • As the ideal candidate for this role you will need to evidence the ability and experience of working at a senior level and leading a multi-disciplined, diverse work force, whilst exercising strong leadership, motivating and developing staff.
  • You will need to have and demonstrate experience in performance management, developing performance frameworks, setting KPIs and ensuring delivery against such targets.  You will also have the ability to identify and deliver changes to service demand to continually improve business process.
  • Previous experience of embedding a customer centric culture into the business is key and you will need to demonstrate customer service excellence.
  • There is a requirement to have experience of planning and successfully delivering change projects, improving and developing business processes.
  • Candidate should have excellent computer skills and should hold a recognised management or business qualification or be able to evidence significant management experience of no less than 5 years. 
Desirable Skills and Competencies:
  • It is desirable that the preferred candidate will have budget management experience but if not this is an area of development that can be taught.

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