Business Support Officer

Qualifications:

Essential

GCSE level with at least 5 GCSEs Grades A-C to include English and Mathematics. Or the equivalent. Or experiential learning.

Desirable

   Typing qualifications to RSA II and III or equivalent

·  NVQ Business Administration Level 3 or equivalent

Experience

Essential

Experience of:

·        working in an administrative or customer focused office environment

·        horizon scanning on behalf of others to gather information and data

·        prioritising workloads and meeting deadlines

·        maintaining information management systems and processes which collect customer information

·        dealing with a range of customer focused services e.g. complaints and compliments,casework, Freedom of Information requests

·        organising and supporting events, forums and meetings

·        ensuring compliance with customer focused procedures e.g. complaints and compliments procedures, Freedom of information requests, Data Protection

·        maintaining and operating efficient and effective record keeping and filing systemsensuring they are updated and information is stored appropriately

·        producing a range of high quality documents and presentations for a range of audiences

·        Producing and disseminating information in a range of formats

·        Attend and record accurate and concise minutes of meetings

Desirable

Experience of:

·        working in a political environment

·        working with senior managers and officials

·        carrying out research

·        analysing data

·        disseminating information in a range of formats

·        diary management

Knowledge and skills

Essential

·        Knowledge of data quality and information management

·        High levels of communication and presentation skills

·        Ability to analyse complex problems, providing clear practical solutions

·        Highly developed organisational and prioritising skills

·        Excellent writing skills

·        Excellent customer services skills

·        Handling sensitive information in a confidential manner

·        Ability to utilise a full range of standard office IT software/packages

·        Inspiring and motivating others to achieve

·        Attention to detail

·        Buildings and maintaining networks and relationships

Desirable

·        Knowledge of relevant legislation including Freedom of Information and Data Protection

·        Knowledge of current issues facing the public sector and policing in particular, including information governance and transparency, human resources and customer service

·        Research and analytical skills

·        Ability to support colleagues in the use of standard office IT/packages

·        Ability to carry out horizon scanning on behalf others

 Personal Qualities

 Essential

·        Proactive ‘self-starter’

·        Flexible to respond to changing commitments and deadlines

·        Ability to work on own initiative

·        Ability to work as part of a team to achieve objectives

·        Political sensitivity and astuteness

·        Promote diversity and racial equality

·        Commitment to continuous professional development