Witness Care Officer

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Business
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190000GE Requisition #
Thanks for your interest in the Witness Care Officer position. Unfortunately this position has been closed but you can search our 26 open jobs by clicking here.

Essential skills:

  • Experience of working in a customer service delivery environment and experience of dealing with difficult callers
  • Experience of maintaining accurate records with a high degree of accuracy and attention to detail.
  • Working knowledge of confidentiality and data protection issues
  • Experience of developing positive and strong relationships with customers
  • Basic investigation skills
  • Influencing skills
  • Decision making skills
  • Personal resilience
  • Experience of managing own workload and using initiative
  • Inquisitive, flexible and adaptable. Able to learn new processes and systems quickly and effectively.
  • Able to work effectively as part of a team and deliver results in a highly pressured environment.
  • IT literate, including the effective use of MS Office.

Desirable skills:

  • Working knowledge of the Crimes portal, Oasis, EFB, Libra, Xhibit
  • Previous experience in the criminal justice system

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

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Phone: 0121 626 5100