Witness Care Officer
Essential skills:
- Experience of working in a customer service delivery environment and experience of dealing with difficult callers
- Experience of maintaining accurate records with a high degree of accuracy and attention to detail.
- Working knowledge of confidentiality and data protection issues
- Experience of developing positive and strong relationships with customers
- Basic investigation skills
- Influencing skills
- Decision making skills
- Personal resilience
- Experience of managing own workload and using initiative
- Inquisitive, flexible and adaptable. Able to learn new processes and systems quickly and effectively.
- Able to work effectively as part of a team and deliver results in a highly pressured environment.
- IT literate, including the effective use of MS Office.
Desirable skills:
- Working knowledge of the Crimes portal, Oasis, EFB, Libra, Xhibit
- Previous experience in the criminal justice system