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Our Vacancies

Senior User Experience Analyst

2300003B Requisition #
Thanks for your interest in the Senior User Experience Analyst position. Unfortunately this position has been closed but you can search our 41 open jobs by clicking here.


Must demonstrate proven experience and ability to:

  • Demonstrate and apply comprehensive technical knowledge of a technical domain (Infrastructure, Applications, Cloud Services, Integrations, Identity, Authentication or End User Devices) as they relate to user experience.
  • Use specialist technical skillsets (previous support or implementation experience) of System Integration technologies, in particular Message Queue Systems and RESTful APIs and awareness of Microsoft Cloud/Azure technologies around M365, including identity and authentication methods.
  • Use specialist technical skillsets in a relevant domain area (Infrastructure, Applications, Cloud Services, Integrations, Identity, Authentication or End User Devices), including the ability to confidently discuss Database technologies and awareness of their operation how they relate to data and table structures.
  • Demonstrate a background of championing User Experience and the key principles and drivers behind excellent UX.
  • Demonstrate a keen eye for detail & an understanding of the what makes a flow user friendly, accessible & simple for the end users.
  • Monitor and Analyse User behaviour across systems and platforms and be able to visualise those journeys using a variety of tools/techniques.


  • An IT cloud related certification from one of the public cloud providers (AWS, Microsoft, Oracle or Google) at Associate level is desirable but not essential.
  • Experience in formal board participation and governance.
  • ITIL Foundation certificate or demonstrable skills that the ITIL principles are understood in the context of the role.

For the full Role Profile please contact

Successful applicants will be required to pass Management Vetting scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.


West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"


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