ROCU - Communications Data Investigation Unit Supervisor

2100000P Requisition #

Grade: Band D

Salary: £29,793 to £41,718

Allowances: 21.03%

Closing Date:3rd February 2021


Reporting to: Head of Communications Data Investigation Unit/Covert Authorities Bureau

Specific Role Purpose: The Communications Data Investigation Unit (CDIU) facilitates the lawful acquisition of communications data under Chapter 3, Part 3 of the Investigatory Powers Act (IPA) 2016 by ensuring effective co-operation between West Midlands Police and telecommunications / postal operators. 

The CDIU Supervisor supports a unit of accredited Communications Data Investigators who provide 24/7 specialist tactical advice and support for a range of investigations, including crimes in action and immediate threat to life incidents. 

Supervision within the unit is responsible for delivering an effective and compliant service by ensuring sufficient resource is allocated to meet demand, both dynamic and on a day-to-day basis. 

Key Responsibilities:

• Assess and evaluate threat, risk and harm in response to a range of incidents, including both crime in action and immediate threat to life investigations.

• Take a keen interest in evolving / emerging technologies, understanding the effects this has on data acquisition tactics and the capabilities of telecommunications / postal operators.

• Regularly liaise with the communications industry to identify data exploitation opportunities.

• Provide advice and guidance on the lawful acquisition of communications data and the covert tactics available to meet operational objectives, attending strategy briefings and delivering presentations where appropriate.

• Oversee teams responsible for the allocation of their own workloads across multiple investigations working within agreed service level agreements and the National Priority Grading Scheme.

• Propose and implement changes in procedures, processes and systems to improve operational efficiency and service delivery.

• Act as a point of reference for any complex or contentious issues ensuring an appropriate resolution is agreed.

• Set SMART objectives for members of the unit, ensuring performance indicators are understood, via quarterly and end of year reviews. 

• Produce timely performance reports coaching members of the unit appropriately.

• Conduct audit checks to ensure compliance with appropriate legislation.

• Compile management information reports and host annual quality assurance inspections conducted by Inspectors of the Investigatory Powers Commissioner’s Office (IPCO).

• Regularly engage with key external partners such as the Communications Industry, the Office for Communications Data Authorisations (OCDA) and the Investigatory Powers Commissioner’s Office (IPCO).

• Undertake a lead role in local and regional meetings in the role of the accredited Communications Data Single Point of Contact (SPoC) Manager and share information / learning with teams.

• Deputise for the CDIU Manager in their absence attending meetings and undertaking tasks for the ROCU senior leadership team as required.



• Experience of managing and developing a team with clear evidence of outputs.

• Experience of working in an intelligence / investigation unit.

• Evidence of successfully completing management information reports.



• Effective time management.

• Able to prioritise workload under pressure with competing demands.

• Able to work without direct supervision and make complex decisions in a fast paced dynamic environment.

• Influencing and negotiation skills.

• Excellent communication and presentation skills.

• Experience of managing relationships with both internal and external stakeholders.

• Strong IT skills including a working knowledge of Excel.


• Existing College of Policing Communications Data Investigator – Single Point of Contact accreditation held.

Hours of Work and Flexibility: Shifts between 07:00 hours and 23:00 hours 7 days a week, to include weekends and public holidays, attracting the appropriate shift and weekend allowances.

Agile Work Style: (if applicable) A dedicated mobile telephone and laptop will be issued to allow some agile working.

Restriction level: The post holder will be subject to MV and SC vetting / clearance.

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

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