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Our Vacancies

Recruitment Officer - Onboarding Team

210000CU Requisition #


Grade: Band C Lower
Salary: £21,135
Fixed Term Contract:  Ending March 2024
Closing Date: Thursday 20th  January (Midnight)

Job brief

We are looking for a Recruiter who is enthusiastic, dynamic and flexible to manage candidates through the whole recruiting experience. This is an essential role as part of our recruitment service for West Midlands Police.

Our aim is to attract, hire and retain the best employees whilst building relationships with both candidates and stakeholders, to support the growth of a talented workforce for the future.

You will be managing candidates from application through to initial onboarding. You will also have the opportunity to be involved in all aspects of the recruitment process, from sifting applications and arranging appointments to pre-enrolment events and assessment centres for internal and external candidates.

Your role will support the Resourcing Managers to recruit the best candidates for each vacancy across the Police force in the West Midlands. We manage both small bespoke campaigns looking for specialist roles and large scale volume recruitment for uniformed posts, no two days are the same.

This is a great opportunity to be involved in the recruitment process and help make a difference to policing across the West Midlands region. You will have seen in the news, we are recruiting extra Police Officers over the next few years and with the upcoming Commonwealth Games in 2022 it’s a really exciting time to join us.

  • Proactively manage candidates through the pre-offer process and then onto their start date
  • Attend & manage a variety of recruitment & onboarding events 
  • Respond to recruitment queries from candidates, hiring managers & stakeholders received through the portal, webchat and telephone   
  • Updating all required systems to provide a clear audit of where the candidate is in the process including but not limited to Taleo and Fusion
  • Maintain an overview of your allocated campaign(s) to your Team Leader and colleagues.
  • Act as a point of contact and build influential candidate relationships during the onboarding process
  • Develop and maintain strong working relationships with internal stakeholders and customers
  • Promote our values and reputation
  • Deliver high level of quality of service at all times and against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.





  • Proven experience in a position within a fast paced high volume environment
  • Experience of working in a transactional or customer service delivery environment and effectively dealing with customers
  • Ability to prioritise high and conflicting demands effectively
  • Strong organisational skills with the ability to multi-task
  • Excellent written and verbal communication skills
  • Experience of using Microsoft applications
  • Strong decision-making and problem solving skills
  • Experience of developing strong working relationships with a wide range of stakeholders
  • High accuracy levels in work with clear attention to detail
  • Confident in working collaboratively in a team as well as independently
  • Inquisitive, flexible and adaptable
  • Proactive and creative approach to work
  • Able to learn new processes and systems quickly and effectively


  • Experience of using applicant tracking systems
  • An understanding of pre-employment checks
Previous applicants need not apply
Appointment to this role will be dependent upon successfully passing vetting and medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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