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Operational
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2000003F Requisition #
Thanks for your interest in the Public Contact Officer position. Unfortunately this position has been closed but you can search our 14 open jobs by clicking here.
Essential Requirements:
  • Effective communication skills, with an enquiring, empathetic, reassuring approach.
  • Experienced in handling and challenging members of the public, without direct supervision but be confident in seeking advice where necessary.
  • Proven decision maker
  • Ability to transcribe and accurately record information in a timely manner
  • To remain professional at all times in relation to behaviour and communication with the public and staff.
  • Demonstrate a commitment to delivering a high level quality of service.
  • Competent in using computer systems including Microsoft packages and the Internet.

Desirable Requirements:

  • Proven experience of dealing directly with the public/customer.
  • Awareness of conflict management processes to deal with the public effectively.
  • Evidence of effective working relationships with internal and external partners.
  • Knowledge and understanding of the National Decision Model, Home Office Counting Rules for recorded crime and the National Crime Recording Standard.
  • Access to and understanding of WMP IT Systems.
Conditions:
  •  You will be required to work an agreed working pattern, which may include rotating / alternating shift patterns and include weekend working and Public Holidays.
  • You will have a nominated base location of work, but may be required to work at different locations across the force area.  
West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

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Phone: 0121 626 5100

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