Public Contact Officer
- Effective communication skills, with an enquiring, empathetic, reassuring approach.
- Experienced in handling and challenging members of the public, without direct supervision but be confident in seeking advice where necessary.
- Proven decision maker
- Ability to transcribe and accurately record information in a timely manner
- To remain professional at all times in relation to behaviour and communication with the public and staff.
- Demonstrate a commitment to delivering a high level quality of service.
- Competent in using computer systems including Microsoft packages and the Internet.
Desirable Requirements:
- Proven experience of dealing directly with the public/customer.
- Awareness of conflict management processes to deal with the public effectively.
- Evidence of effective working relationships with internal and external partners.
- Knowledge and understanding of the National Decision Model, Home Office Counting Rules for recorded crime and the National Crime Recording Standard.
- Access to and understanding of WMP IT Systems.
- You will be required to work an agreed working pattern, which may include rotating / alternating shift patterns and include weekend working and Public Holidays.
- You will have a nominated base location of work, but may be required to work at different locations across the force area.