Essential Knowledge and Experience 

• Experience of working in a transactional & customer service delivery environment 
• Experience of directing, supervising, coaching, motivating, developing and improving the performance of others. 
• Good knowledge of the Force People policies, MoPI, and Detained Property policies. 
• Knowledge of what excellent service delivery looks and feels like. 
• Experience of detained property, tape library, crime and non-crime filing (service catalogue, policies, processes, systems, service level agreements and       performance targets). 
• Experience of delivering initiatives/projects that increase efficiency, reduce cost and improve the overall customer experience. 
• Experience of developing and maintaining, standard operating procedures, processes and audit controls. 
• Experience of monitoring service delivery & quality and producing useable performance and management information. 
• Experience of developing strong working relationships with a wide range of stakeholders. 
• Experience of managing own workload and that of others.
• Experience in manual handling and warehouse experience.

Desirable Knowledge and Experience 

• Experience of working in and supervising a progressive fast paced customer service environment. 

Essential Skills

• Be a clear communicator with good communications skills both verbal and written. 
• Can collaborate and can engage with people at all levels. 
• Has good presentation, change management and influencing skills. 
• Manages resources (directing, supervising, coaching, motivating, developing and improving the performance of others) and plans for high performance to gain the maximum benefit.
• Is goal orientated, achieves outcomes for customers – is customer and outcome focussed.
• Uses initiative, is innovative and delivers change. 
• Possesses a high degree of accuracy and attention to detail. 
• Can analyse data and prepare recommendations. 
• Highly motivated & resourceful with excellent problem solving skills. 
• Inquisitive, flexible and adaptable and able to learn new processes and systems quickly and effectively. 
• Able to work effectively as part of a team and deliver results in a highly pressured environment. 
• Able to prioritise and manage own workload and that of others. 
• Is IT literate, including the effective use of MS Office and core systems within Shared Services.

Working outside of standard office hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There will be a requirement to travel on a frequent basis to other locations within the Force area, including the requirement to cover other Project Support Officers and their locations as and when required.

The roles are required to work in various police building, Handsworth, Sutton, Digbeth, Bournville.  

Interviews: First week of August
 

Appointment to this role will be dependent upon successfully passing vetting and medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"