Occupational Health & Wellbeing Assistant- Fixed Term Contract/Secondment until March 2022

200000KV Requisition #

Grade: Band B

Salary: £8,501 to £20,706

Closing Date: 3rd December 2020

About the role:

Fixed Term Contract/Secondment Until March 2022

The Role

Occupational health is a specialist branch of medicine that focuses on the relationship between work and health, considering both the physical and mental wellbeing of employees in the workplace. Opportunities exist for enthusiastic and motivated individuals to provide a significant contribution to the processes that provide support to existing staff and our recruitment and pre- employment procedures. You will be joining an expanding team with a vision to develop and progress, with a desire to operate at the forefront of Occupational Health service. The working environment allows for flexibility in working hours, with opportunities to develop specialisms within the team.

Key Responsibilities

  • Data inputting including arranging appointments and updating the force medical system (e-opas)
  • Administering health checks for existing employees and potential employees
  • Administering drug testing results.
  • Ensuring the customer experience is at the center of the service delivered and that all transactions and services are delivered right first time, on time and in the simplest way.
  • Actively promote the use of self service and new ways of working to customers.

Essential Skills and Experience

  • Good telephone techniques and communication skills
  • Good written communication skills
  • A working knowledge of MS Word and MS Exce
  • Ability to learn and effectively use bespoke IT systems
  • Ability to follow process
  • Strong verbal and written communication skills
  • Ability to follow set processes, procedures and policies.
  • Experience of working in a transactional or customer service delivery environment with the ability to effectively respond to customer enquiries.
  • Experience of working to tight deadlines.
  • Experience of working in a team environment.
  • An awareness of service standards and an understanding of what excellent service delivery looks and feels like.
  • Conditions
This 36.5 hours per week and will be based at Tally Ho, Birmingham.

Interviews for this role will likely to take place week commencing 7th December 2020. Please note interviews will be face to face. 

For further details, please contact Pauline Handley by email at: p.handley@west-midlands.pnn.police.uk 

The post holder is expected to demonstrate commitment to the force’s approach to diversity in all dealings with colleagues, external contacts and members of the public, and to act as a positive role model for others. As well as demonstrating the highest standards of personal integrity and behaviour they must challenge inappropriate behaviour in others.

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future.


West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.


"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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