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IT&D
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1900007K Requisition #
Thanks for your interest in the IT Support Officer position. Unfortunately this position has been closed but you can search our 19 open jobs by clicking here.
We'd really welcome your application if:
  • You have knowledge of smartphone technology and functionality, and can use your initiative to setup devices and resolve technical issues, preferably within an enterprise environment. 
  • You are comfortable working with colleagues and other stakeholders (internally and externally) at all levels of seniority to diagnose and resolve faults.
  • You have the ability to accurately capture and document technical problems and resolutions to support the maintenance of a technical knowledge base.
  • You can communicate effectively with customers in other departments, colleagues in IT & Digital, and our service providers where necessary.
  • Able to work without direct supervision and use initiative to provide an excellent customer experience. You will need to be willing to deal efficiently with high volumes of setups and fixes at peak times.
  • You can follow processes to set up, fix and manage returned devices throughout their lifespan.
Knowledge of the following would be desirable but are not essential:
  • VMware Workspace One or Airwatch or other MDM/EMM
  • Android OS and Android Enterprise
  • Samsung devices, Samsung KNOX and Samsung DeX
Working within the IT & Digital Team can be rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:
  • 24 days annual leave (plus bank holidays) with the option to purchase additional days 
  • access to a Corporate Health Cash Plan and wellbeing website
  • modern working environment in central Birmingham 
  • opportunity to save on travel costs through a Corporate Travel Scheme 

The community we serve within the West Midlands is fantastically diverse. West Midlands Police is an equal opportunities employer, meaning we value diversity and shape our workforce to best match and reflect the people we serve. You will be part of an already incredibly diverse and balanced team in terms of skill sets, gender, sexual orientation, age, disability status and ethnic background. The strong team ethos helps us deliver on our departmental mission statement in "Enabling WMP to serve our communities through innovative and empowering technology." 


West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 


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Phone: 0121 626 5100

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