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Head of Quality and Compliance

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Business
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19000005 Requisition #
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Grade: Band E Lower

Salary: £39,918 to £43,908

Closing Date: 31st January 2019


About the role:


Are you up for the challenge of this new role within Forensic Services. Do you have the drive and motivation to build your team to lead in these critical areas of business?

If so we are looking for you to join our Senior Leadership Team.

 

Applications are welcomed if you are conversant with UKAS and the requirements of the Forensic Science Regulator and have the leadership ability to inspire people to meet challenging goals to deliver and maintain our accreditation requirements and performance compliance across Forensic Services. 

 

We are looking for applicants who have extensive knowledge and experience in ISO 17025 and ISO 17020. You should be able to evidence a thorough understanding of Accreditation and Quality management systems.  Candidates require excellent communication skills, both written and verbal,   and will be required to liaise with colleagues of all ranks, both within WMP and external organisations. 

 

The successful applicant will build, lead and develop the Service Improvement Team dedicated to delivering and maintaining an accredited and compliant environment that supports, challenges and enables our people to be the best they can be.

 

The postholder must have proven experience of devising and analysing management information.  Quantitative and Qualitative data is important to evidence the value of forensics and the impact it has on investigations. The ability to manage and produce reports highlighting areas for intervention to improve performance.

 

Here are some of our Essential requirements, if you meet these and feel excited and up for the challenge then please see the job role for more details:

 

  • To have extensive knowledge and experience of all aspects of Quality Management Systems and implementing and maintaining an accredited ISO 17025 and or ISO 17020 level Quality System(s) and associated standards and guidelines.
  • Proven ability to lead a diverse team.
  • Ability to work under pressure and experience of ensuring that self and staff meet tight deadlines imposed by external authorities and on multiple projects.
  • Excellent communication and presentation skills.
  • Ability to communicate and influence at all levels, adapting the style of communication to meet the needs of the audience.
  • Ability to manage on-going projects
  • High level of accuracy and attention to detail.
  • Demonstrate a flexible approach to work and a high level of self-motivation.
  • Ability to exercise discretion and confidentiality
  • Ability to promote the department’s credibility and ensure a quality of service
For further information about this role please contact Michelle Painter, Assistant Director of Forensics 07919 573609, Amanda Scrivens, Head of Digital Investigations 07741 816132 or Stuart Evans Head of Forensic Scene Investigation and Major Crime 07500 608542.

 

Specific Role Purpose:


As a member of the West Midlands Police, Forensic Services, Senior Leadership Team you will lead on the strategic direction of Performance and Compliance.  Having overall responsibility for the Service Improvement Team, ensuring day to day service delivery and performance of both internal Forensic Services and contracted Forensic Service Providers. The reliance of a timely and effective Forensic provision is crucial and there is a requirement for service delivery to be robustly managed.


A fundamental part of the role includes the overall development, implementation, maintenance and service improvement of Forensic Services Department (FSD) and the wider force, Quality Management System (QMS), ensuring the system meets the needs of the Forensic Science Regulator and other statutory obligations.  You will coordinate training, competency and proficiency activities and lead a group of technical managers and internal auditors in relation to QMS. You will be responsible to ensure the monitoring, measurement and review of internal processes.  You will work with customers, employees, contractors and external providers to develop product requirements.  This will include the need to conduct periodic management review meetings.  Responsibility for the accuracy and timely inspection/calibration of monitoring and measuring devices.  This role is crucial to our business ensuring promotion of good practice and raising awareness of Quality throughout West Midlands Police. You will plan, direct and coordinate quality assurance programmes and formulate quality control policies and work to improve our efficiency by reducing waste. 


The role will also incorporate frequent engagement with the Home Office Forensic Science Regulators Office to evidence compliance to International Standards as well as co-ordinating quality management audits (ISO17025, 17020) and UKAS (United Kingdom Accreditation Services) external assessments across the functions of both traditional (wet) forensics and digital forensic specialist capabilities. This will involve working and liaising with other managers and staff throughout the organisation to ensure that the QMS conforms to customer, internal, regulatory/legal requirement.  Where appropriate you will advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.


You will be responsible for ensuring that Forensic Services operates with excellence by ensuring our legal obligations are met and provide assurance that we are compliant with all relevant legislation, policies and procedures; such as, General Data Protection Regulations, Protection of Freedoms Act and Disclosure. 


You will be reporting into the Assistant Director of Forensic services, on the overall service level agreement alongside the performance of the QMS (e.g. results of quality audits, corrective actions) and the need for improvement, this role will enhance the stakeholder engagement and interdependent business links between Forensics, Investigation and Intelligence and implement new ways of working (technological innovation) that will ensure the continuous improvement in the contribution of forensic outcomes to detections and convictions.


Supporting the West Midlands Police vision and values and the delivery of our ambition plan the goal is to ensure we continue to be proud of the service we deliver providing public reassurance that our staff are competent, our work processes is accredited, adherence to statutory legal obligations and we are working as effectively and efficiently as we can by constantly reviewing our service provision.  


Key Responsibilities:

  • To be directly responsible for Forensic Quality issues, ensuring implementation of appropriate standards across forensic disciplines within the strict timelines imposed by the Forensic Science Regulator, as well as the on-going monitoring and maintenance of such standards.
  • Coordinate the identification and investigation of non-conformances to ensure continued service delivery to promote increased credibility and reputation of the department. 
  • Maintain the Quality Management System and work with technical managers to ensure that the Quality Management System reflects current work practices, both local and national, and that internal audits/inspections/dip samples/process reviews are completed and reported in a timely manner. 
  • To implement new forensic innovation, policies and processes as outlined by the Assistant Director of Forensics.
  • Responsible for the coordination of multi-disciplined teams Training, Competency and Proficiency Testing for all staff throughout Forensic Services and maintenance of appropriate records within the Forensic Department.
  • Reviewing courses in line with Local and National requirements, ensuring continuous professional development and maximizing the potential for career development across Forensic services
  • To attend Force, Regional & National meetings representing FSD
  • Plan business continuity and maintain Forensic Services departmental risk register to ensure that risks are identified and assessed. Co-ordinating appropriate action where necessary to reduce or negate perceived threats to the department/organisation and escalate.
  • To ensure adherence to legal statutory compliance requirement by working with the Lead Performance & Compliance Manager and service improvement team reviewing existing policies, changes to legislation and legal compliance ensuring staff understand what is being asked of them and that all terminology is up to date.  
  • Keeping up to date in changes to legislation around compliance such as disclosure, general data protection, elimination databases etc.
  • Keep accurate documentation and perform statistical analysis
  • Responsible for R & D and horizon scanning for changes in technology and legislation and preparation for any changes.
  • To carry out any other duties commensurate with the purpose and grading of this post.



Knowledge & Experience: 

 

Essential:

  • To have extensive knowledge and experience of all aspects of Quality Management Systems and implementing and maintaining an accredited ISO 17025 and or ISO 17020 level Quality System(s) and associated standards and guidelines.
  • Knowledge and experience in the development and delivery of training and competency programs.
  • Experience of representing on local and National work groups and influence standards and training directives.
  • Proven ability to lead a diverse team.
  • Ability to prepare and/or inspect documents
  • Thorough, observant with an eye for detail
  • Able to develop and proactively manage relationships. 
  • Leadership ability to inspire people to meet challenging goals and give direction clearly.
  • Leadership ability to create enthusiasm and commitment, giving genuine praise and highlighting success and recognising good performance.
  • Ability to work under pressure and experience of ensuring that self and staff meet tight deadlines imposed by external authorities and on multiple projects.
  • Excellent communication and presentation skills.
  • Ability to communicate and influence at all levels, adapting the style of communication to meet the needs of the audience. 
  • Ability to manage on-going projects 
  • Ability to address working practice and culture issues
  • Experience in how to effectively manage a departmental budget.

Desirable:

  • Experience in communicating with Senior managers, other forces and outside agencies
  • To have knowledge in legal compliance with regards to the retention and disclosure of information impacting on policing and in particular forensics.
  • Knowledge of the College of Policing Training Framework in relation to Forensics

Skills: 

 

Essential:

  • A nationally recognised qualification in quality assurance/internal auditing.
  • Leadership ability to inspire people to meet challenging goals and give direction clearly.
  • Leadership ability to create enthusiasm and commitment, giving genuine praise and highlighting success and recognising good performance.
  • Ability to work under pressure and experience of ensuring that self and staff meet tight deadlines imposed by external authorities and on multiple projects.
  • Excellent communication and presentation skills.
  • Ability to communicate and influence at all levels, adapting the style of communication to meet the needs of the audience. 
  • Ability to remain calm and controlled and maintain good performance within a mission critical service area.
  • Able to develop and proactively manage relationships with police partners, key stakeholders and Home Office personnel.
  • Must be prepared to proactively represent the Force/ Department on National work groups and influence standards
  • High level of accuracy and attention to detail.
  • Ability to apply new Forensic innovations, Legislation or Forensic Science Regulatory requirements within the Forensic working environment and enact such recommendations.
  • Demonstrate a flexible approach to work and a high level of self-motivation.
  • Ability to exercise discretion and confidentiality
  • Ability to promote the department’s credibility and ensure a quality of service.
  • Successfully completed ISO Internal Auditors Course. 

Desirable:

  • Successfully completed a recognised management course.


 


 


 

 

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