Force Contact Manager
Skills & Qualities
You will:
- have a proven track record of managing people
and delivering sustainable change
- be able to provide evidence of having an
effective customer services background
- possess exceptional leadership skills
- demonstrate clear decision making ability
- have highly effective communication skills
- educated to a good standard of education
- have managerial experience in a fast paced
environment
- able to demonstrate effective prioritisation
- the ability to adapt to changing demands
- have an appreciation of the changing landscape
of public sector and challenges faced
- experience in working with Trade Unions
Conditions
This opportunity is based at our central Birmingham and/or at our West Bromwich site dependant on business need, and offered on a 36.5 hours a week basis. You will be required to work two late evenings per week (up to 10pm) and weekends on a rota basis (normally one in every six) which an additional allowance of 4.11% will be payable.
WMP is a large and diverse organisation where you can develop your skills, knowledge and career in an encouraging and flexible environment. We're able to offer you a comprehensive range of rewards and benefits including:
- 28 days annual leave (plus bank holidays); increasing to 33 days after five years’ service
- access to a Corporate Health Cash Plan and wellbeing website
- an agile modern working environment in central Birmingham
- the opportunity to save on travel costs through a Corporate Travel Scheme
- the option to join a generous Local Government pension scheme
Diversity is fundamental to our success. To tackle today’s complex policing challenges; we need a workforce made up from all of communities that we police. Applications from across the community are welcomed.
For further information call Jasbinder Bhogal-Senior Force Contact Manager at jasbinder.bhogal@west-midlands.pnn.police.uk
West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.