Force Contact Centre Operator
So, if you are ….
a calm, strong decision maker who can demonstrate leadership in critical situations, computer literate, with accurate keyboard skills (minimum 25 wpm), have accurate verbal and written language skills, are able to prioritise and multi-task under pressure and achieve deadlines ………………………this could be the role for you!
What’s in it for you?
You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34% can be paid.
You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.
If you need more details please contact the recruitment team careers@westmidlands.police.uk
Vetting
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.
Your recruitment Journey into WMP as a Force Contact Operative
- Submit application ensuring all required information is complete
- You will be sent a link to complete values based assessment via SHL. You will have 48 hours to complete this
- If successful you will then be asked to complete a Listening & Priorities online test which as you can imagine is essential in this highly pressured role
- Following this assessment, should you be successful you will then be invited to an interview with a member of our Force Contact team for a competency based interview but it also allows you an opportunity to ask any questions or queries you may have
- Once successful you will be sent a variety of onboarding forms to be completed which include a medical and vetting form
- You will be updated throughout the process on a predicted start date and progress on your onboarding checks
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"