Dispatcher / Contact Officer
Thanks for your interest in the Dispatcher / Contact Officer position.
Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.
Desirable:
Post Holders will have a nominated base location of work, but may be required to work at different locations across the force area within reason and to ensure business continuity.
Please note that this role carries a tenure agreement – employees within Force Contact are unable to apply for roles within West Midlands Police outside of the department for two years following their start date.
Successful candidates are required to undertake an appropriately stringent vetting procedure; we anticipate a start date in this role from Autumn 2018.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.
Knowledge, Experience & Skills
We are looking for you to have the following skills and attributes that will complement the training programme you will receive to excel in this role.
Essential:
- Computer literate
- Accurate keyboard skills, minimum 25 wpm
- Accurate verbal and written language skills
- Able to prioritise and multi-task under pressure, achieves deadlines, whilst maintaining quality
- Proven decision maker
- Highly developed problem solving skills
- Organisational skills and ability to prioritise
- Ability to transcribe and accurately record information in a timely manner.
- To remain professional at all times in relation to behaviour and communication with the public and staff
- The ability to deal with callers who are distressed, angry, upset or aggressive in an effective professional manner using influencing and verbal communication skills.
- Displays emotional intelligence
- Ability to work independently and as part of a team where necessary
- Demonstrable experience of delivering excellent customer service
- Customer focused
- Experience of dealing directly with the public
Desirable:
- Experience of call centre / control room environments
- Knowledge and understanding of Home Office Counting Rules, National Standards of Incident Recording, National Call Handling Standards and Force Contact Call Handling Standards
- Previous experience of working in Emergency Services, ideally policing.
Post Holders will have a nominated base location of work, but may be required to work at different locations across the force area within reason and to ensure business continuity.
Please note that this role carries a tenure agreement – employees within Force Contact are unable to apply for roles within West Midlands Police outside of the department for two years following their start date.
Successful candidates are required to undertake an appropriately stringent vetting procedure; we anticipate a start date in this role from Autumn 2018.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.
