Dispatcher
Thanks for your interest in the Dispatcher position.
Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.
We are looking for you to have the following skills and attributes that will complement the training programme you will receive to excel in this role.
Essential Knowledge and Experience
Desirable Knowledge and Experience
Essential Skills
Desirable:
Conditions
Post holders will be required to work to a shift pattern (24/7 shift pattern), which may include rotating/alternating shift patterns and include weekend working and Public Holidays.
Post Holders will have a nominated base location of work, but may be required to work at different locations across the force area within reason and to ensure business continuity.
- Be computer literate
- Have accurate keyboard skills, minimum 25 wpm
- Have accurate verbal and written language skills
- Be able to prioritise and multi-task under pressure, achieve deadlines, whilst maintaining quality
- Be a proven decision maker
Desirable Knowledge and Experience
- Experience of call centre / control room environments
- Knowledge and understanding of Home Office Counting Rules, National Standards of Incident Recording, National Call Handling Standards and Force Contact Call Handling Standards.
- Previous experience of working in Emergency Services, ideally policing.
Essential Skills
- Possess highly developed problem solving skills
- Have organisational skills and the ability to prioritise
- Ability to transcribe and accurately record information in a timely manner.
- Have the ability to remain professional at all times in relation to behaviour and communication with the public and staff
- Be able to deal with callers who are distressed, angry, upset or aggressive in an effective professional manner using influencing and verbal communication skills.
- Display emotional intelligence
- Be able to work independently and as part of a team where necessary
- Be customer focused
- Take personal responsibility for self-development which the organisation will support e.g. eDR
Desirable:
- Have experience of dealing directly with the public
- Possess Customer Service Experience
- Have access to and an understanding of WMP systems
Conditions
Post holders will be required to work to a shift pattern (24/7 shift pattern), which may include rotating/alternating shift patterns and include weekend working and Public Holidays.
Post Holders will have a nominated base location of work, but may be required to work at different locations across the force area within reason and to ensure business continuity.
West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
