Customer Service Agent

2000000I Requisition #
Thanks for your interest in the Customer Service Agent position. Unfortunately this position has been closed but you can search our 33 open jobs by clicking here.

Knowledge and Experience – Essential:

  • Experience of working in a customer service delivery environment.
  • Experience of effectively dealing with customers at all levels via the telephone, face to face and email.
  • Excellent knowledge of what excellent service delivery looks and feels like.
  • Experience of developing strong working relationships with a wide range of stakeholders.
  • Experience of generating ideas and implementing them to improve the customer experience.
  • Working knowledge of the Shared Services service catalogue (i.e. the services we provide) and the associated policies, procedures, systems, service level agreements and performance targets.
  • Experience of working in a progressive fast paced customer service environment using the latest ways of working and communicating with customers (for example self-service, web chat).

Skills – Essential:

  • Clear communicator with highly developed communications skills both verbal and written.  Acts in a collaborative way that engages with people at all levels to understand their requirements and effectively respond. 
  • Ability to manage difficult customer situations.
  • Possess a high degree of accuracy and attention to detail.
  • Able to work effectively as part of a team.
  • Highly motivated & resourceful. 
  • Good listening and problem solving skills.
  • Inquisitive, flexible and adaptable.  Able to learn new processes and systems quickly and effectively.
  • Ability to generate solid ideas for improving service delivery.
  • Able to prioritise own work and deliver results in a highly pressured environment.
  • IT literate, including the effective use of MS Office and core systems.
Additional Information:
  • Working outside of standard office hours may be required.

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

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Email: Click Here

Phone: 0121 626 5100

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