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Our Vacancies

220000EF Requisition #
Custody Officer Assistant
Grade: Grade 3
Salary: £20,958 to £22,953 per annum (plus weekend allowance of 14.54% and a shift allowance of 20%.)

This is an 18 month fixed term contract as an apprentice, and if successful in completion, you will be offered a permanent role and will have gained an accredited qualification.
Previous applicants: Previous applicants who have not been successful for this role in the last 6 months are not eligible to apply on this occasion. 

Are you a motivated and enthusiastic individual who enjoys working in a busy and challenging environment?
Do you have excellent interpersonal and communication skills? 

West Midlands Police are recruiting Custody Officer Assistants on a 18 month fixed term contract with the strong possibility to progress to a permanent contract on successful completion of the mandatory Customer Care level 3 apprenticeships, which would begin 3 months from the date of employment. 
Within this role you will be given ongoing continuous professional development and personal training to ensure you develop within this position. As you'll be a part of the West Midlands police, you'll have the internal opportunities within the organisation to branch into and explore.

Custody Officer Assistants support the Custody Sergeant in delivering a safe and secure environment for those detained in connection with a wide variety of criminal matters. Custody Officer Assistants perform a wide range of tasks including:
  • Conducting timely welfare checks on detainees
  • Taking fingerprints, photographs and DNA samples
  • Supporting investigating officers
  • Maintenance of computer records, preparing documentation and filing 
  • Utilise computer systems 
  • Observation of detainees 
  • Prepare and issue food and drink to detainees 
  • Communicate with internal colleagues and external agencies via email, telephone and in person 
We are recruiting to our custody team to meet the operational demands of the 24/7 custody environment. As part of your role you will be required to work weekends and bank holidays: allowances will be paid where appropriate. 

To apply, you will have experience of working well under your own initiative and as part of a team. You will be able to remain calm and deliver the role in a pressured environment. You will also be a confident decision maker with excellent communication and interpersonal skills. In addition you will:

  • Be 18 years or over
  • Have a minimum of GCSE grade C or GCSE grade 4 (the new numeric grading) or a level 2 in English and Maths or an equivalents
  • Be computer literate 
  • Be able to write in a clear, concise and accurate manner
  • Be helpful and compassionate 
  • Be prepared, with support, to work in a team environment which can be unpleasant and aggressive 
  • Willing to complete customer care level 3 Apprenticeship programme


Once you start the Custody Officer Assistant role you will attend a training course based in Birmingham for the first 4 weeks of your employment (Mon – Fri 08:00 – 16:00). The course will include aspects of legislation, policy, first aid, personal safety and ICT systems.

Due to the nature of the role, preferred candidates will be required to complete and pass security vetting checks and undertake a medical examination.

Flexibility is required as you may be deployed to a custody suite anywhere within the West Midlands Police force area at short notice.


What’s in it for you?

We're able to offer you a comprehensive range of rewards and benefits including:

  • Access to a Corporate Health Cash Plan and wellbeing website
  • The opportunity to save on travel costs through a Corporate Travel Scheme
  • The option to join a generous Local Government pension scheme
  • A uniform


West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities


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