190000NB Requisition #

Grade: Band C Lower

Salary: £20,619 to £25,380

Closing Date: 22nd December 2019

An exciting opportunity is being offered for highly motivated individuals to apply for a Crimes Service Team (CST) Officer role within Force Contact, located in three locations across the force area. The successful candidates will enjoy a fast moving job in a supportive environment that is proud to deliver an excellent service.

Reporting to a Crime Service Team Supervisor, applicants will need excellent verbal, written and communication skills. Candidates should have the ability to demonstrate sound investigative and analytical skills to ensure standards are maintained in relation to crime recording and compliance with the ‘Victims Code’.

The role involves working closely with internal colleagues to provide a service which is accurate, ethical and places the needs of the victim at its core.

A strong candidate will be one who can demonstrate a strong public service ethic, who works well within a team environment while being confident to make to take on responsibility when required and make appropriate informed decisions.

The successful candidate should have experience of working in a customer services capacity, have experience and confidence in using various IT systems, particularly those which are crime related, and have proven written and communication skills.

For an informal discussion regards these roles please contact any CST supervisor.

Main Duties and Responsibilities:
  • Assist the Crimes Service Team Supervisor in maintaining high standards of Crime reporting on Crimes. 
  • Receive calls from officers and determine the nature of the incident to establish whether a crime/non crime has occurred. 
  • Direct input into Crimes (of both crime and non crime including WC392), create headers and link fields to ensure the content, quality and data integrity are in line with National, Force and local standards and The Data Protection Act. 
  • Link and validate suspect and property updates entries within Crimes.
  • Index documents such as MG11s, FSI reports.
  • Complete the initial electronic investigation log and use the solvability matrix to assess, crimes to identify further actions. This would include filing low solvability crimes, documenting the rationale and updating victims as per Force policy.
  • Assess low solvability crimes for vulnerability/reassurance and refer accordingly to the relevant Neighbourhood team manager.
  • Allocate Crime Reports, with solvability via Docutrak to the appropriate team.
  • Maintain the status of crime reports on Docutrak and Crimescan, inputting and validating detections. 
  • Ensure that all decisions on administrative ‘no crimes’ are properly recorded; retention and destruction policy is operated correctly and in accordance with the requirements of external audit agencies and monitor and audit performance indicator information. 
  • Maintain compliance with Home Office Counting Rules (HOCR) including giving advice and assistance to officers and LPU supervision and making recommendations to the Crime Manager in relation to their application. 
  • Liaise and consult with Data Services in relation to rejected crime reports, Data Quality, Legal Services and other departments as necessary in relation to crime matters and HOCR.
The post holder will be required to work a shift pattern Monday to Sunday covering 24 hours on a rota basis including weekends and Bank Holidays.

Key Skills and experience
  • Working knowledge and ability to operate Crimes, Docutrak, Crimescan and other IT recording systems 
  • Demonstrate sound investigative and analytical mind skills including a good knowledge of criminal law together with knowledge and understanding of crime investigation procedures and reporting requirements. 
  • Working knowledge of Home Office Counting Rules and National Crime Recording Standards and related National and Force policies.
  • Good Keyboard Skills
  • Good interpersonal skills 
From time to time you may be required to work at various locations within the West Midlands Police Force area. 

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

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