Application Services Senior Analyst-Part-Time

180000PA Requisition #
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Grade: Band E
Salary: £39,918 to £46,887
Closing Date: 19th December 2018

About the Role:

Part-time opportunity (15 hours)

Are you ready to make a real difference to citizens of the West Midlands?

Be at the heart of UK Policing’s most ambitious technology transformation - use your technical skills to prevent crime, protect the public, and help those in need.

Are you ready to make a real difference to citizens of the West Midlands?

Be at the heart of UK Policing’s most ambitious technology transformation - use your technical skills to prevent crime, protect the public, and help those in need.

West Midlands Police is undertaking a period of unparalleled change and innovation; Technology is pivotal to both maintaining operational capabilities and building future success.

As a Senior Application Analyst you will be working within the Service Management function, working alongside a committed and enthusiastic team of other analysts and receiving support from the Application Services Team Manager. You will be responsible for the day-to-day well-being and support of systems across a spectrum of size and complexity. There will be an expectation for you to have a broad range of knowledge both in terms of existing technologies already in use as well as alternative methods which could bring about service improvement.

We'd really welcome your application if:

  • You have the ability to work both independently and as part of a team
  • You have experience in acting in a supervisory and mentoring capacity
  • You have the ability to debug existing solutions and implement fixes in order to deliver an improved solution and service
  • You have knowledge and experience of working with a broad range of technologies, both Microsoft and Open Source
  • You have experience in supporting cloud hosted solutions; in particular AWS
  • You have a specific interest and experience in the support of Big Data related applications; specifically QlikSense, Spark for maintaining ETL pipelines and DataStax Enterprise (DSE) Graph
  • You are comfortable supporting bespoke Anglular web applications running on IIS

The community we serve within the West Midlands is fantastically diverse. West Midlands Police is an equal opportunities employer, meaning we value diversity and shape our workforce to best match and reflect the people we serve. You will be part of an already incredibly diverse and balanced team in terms of skill sets, gender, sexual orientation, age, disability status and ethnic background. The strong team ethos helps us deliver on our departmental mission statement in "Enabling WMP to serve our communities through innovative and empowering technology."

West Midlands Police are currently undertaking a long term review of staff pay and conditions.  The grade, pay and other terms of employment are therefore subject to review and may change in the future.


Must demonstrate proven experience and ability to:
  • Manage, coordinate and support force applications and other software solutions;
  • Directly communicate with customers at a variety of levels using written and oral methods;
  • Delegate work to others;
  • Develop the knowledge and skills of both team members and individuals;
  • Respond to complaints;
  • Co-ordinate support activities across a wide range of technical teams;
  • Support and maintain software solutions;
  • Create and maintain technical documentation to high standards;
  • Understand business and user requirements;
  • Maintain standards for security of information;
  • Promote equality, diversity and Human Rights in working practices;
  • Participate in meetings;
  • Plan and organize work with short and long term timeframes;
  • Plan and progress work within general guidelines, using initiative and judgment without recourse to senior members of staff.
  • Knowledge of national standards and legislation regarding relevant to force applications;
  • Understanding of ITIL;
  • Knowledge of Health and Safety issues relevant to the post;
  • Knowledge of internal financial processes
  • Excellent interpersonal skills with the ability to confidently interact and empathise with all levels of staff;
  • Good presentation skills;
  • Flexibility to use a variety of supporting technologies and to be innovative;
  • The ability to work under pressure and be capable of balancing competing demands and priorities;
  • Proven track record in understanding the need of users;
  • Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;
  • An understanding of the ITIL processes as they apply to the team and to the department as a whole;
  • Ability to produce management reports, policy documents and comprehensive working papers including recommendations and implementation of documents;
  • Ability to coach and develop staff within the team;
  • Ability to negotiate and influence at various levels within the organisation;
  • Ability to manage devolved budgets;
  • Ability to contribute to local, regional and national conferences.

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Phone: 0121 626 5100

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