Application Services Analyst
Thanks for your interest in the Application Services Analyst position.
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Skills:
- Excellent interpersonal skills with the ability to confidently interact and empathise with all levels of staff;
- Good presentation skills;
- Flexibility to use a variety of supporting technologies and to be innovative;
- The ability to work under pressure and be capable of balancing competing demands and priorities;
- Proven track record in understanding the need of users;
- Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;
- An understanding of the ITIL processes as they apply to the team and to the department as a whole;
- Ability to produce management reports, policy documents and comprehensive working papers including recommendations and implementation of documents;
- Ability to negotiate and influence at various levels within the organisation;
- An understanding of Project Management techniques;
- Ability to contribute to local, regional and national conferences.
- An IT and /or Digital related qualification ideally at a Degree level, or demonstrable specialist skills in an IT and /or Digital environment;
- ITIL Foundation certificate of demonstrable skills that the ITIL principles are understood in the context of the role.
